Terms of Service

1. About these terms

These Terms of Service govern use of the Re-Let website and the process of making an initial enquiry through it. They do not replace the quotation, scope of work or separate terms supplied for a particular property job. If there is a conflict about agreed work, the written job-specific agreement takes priority.

2. Who operates Re-Let

Re-Let is a trading name of Gifford Hanson Limited, a company registered in England and Wales under company number 03030287. Registered office: 7 St John Street, Mansfield, Nottinghamshire, NG18 1QH. Working contact address: 1 Kilbourn Street, Nottingham, NG3 1BQ. Email: info@relet.co.uk. Telephone: 0115 661 2041.

3. Using this website

You may use this website for lawful purposes, including learning about Re-Let services and submitting genuine enquiries. You must not deliberately interfere with the website, attempt unauthorised access, introduce malicious code, misuse forms, or use the site in a way that infringes another person's rights.

4. Website information is not a quotation

Descriptions, examples, case studies, timescales and other website content are general information. They are not a binding price, guarantee of availability, guarantee of outcome or complete specification. A property may require inspection, photographs, measurements, specialist advice or further information before Re-Let can confirm a scope or price.

5. Enquiries, quotations and contracts

Submitting a form, email, WhatsApp message or telephone enquiry does not by itself create a contract or oblige Re-Let to accept work. A contract for services arises only when the relevant scope, price and applicable job terms are agreed in the manner stated in the quotation or other written confirmation.

6. Scope, access and customer information

Customers are responsible for providing reasonably accurate information about the property, known issues, occupancy, access arrangements and any relevant restrictions. Work outside an agreed scope, hidden defects, unsafe conditions or additional issues discovered after work starts may require a revised quotation or separate approval.

7. Specialist and regulated work

Some work must be carried out or certified by appropriately qualified or registered specialists. Re-Let may arrange or recommend specialist input where the scope requires it. Website articles are general guidance and are not a substitute for legal, structural, electrical, gas, fire-safety or other regulated professional advice.

8. Contractors and suppliers

Re-Let may use suitable employees, contractors, trades or suppliers to deliver parts of an agreed job. The applicable quotation or job terms will govern responsibility for the contracted service.

9. Timing and availability

Target dates and turnaround times depend on the confirmed scope, property access, materials, specialist availability and circumstances outside reasonable control. Unless a written agreement expressly says otherwise, a website reference to timing is an aim rather than a guaranteed completion deadline.

10. Prices, deposits and payment

The relevant quotation or job agreement will state the price, whether VAT applies, any deposit or staged payment, and payment due dates. Nothing on this website creates a charge simply because you make an enquiry.

11. Changes and cancellations

Any cancellation, postponement or change to agreed work is governed by the job-specific terms and any rights that apply by law. Nothing in these website terms removes or limits mandatory consumer rights where they apply.

12. Photographs and project records

Re-Let may take photographs or other records where reasonably needed to scope, document or evidence property work. Use of identifiable project material for marketing or a public case study will be handled separately from the operational job record and subject to any permission or lawful basis required.

13. Intellectual property

Unless stated otherwise, the Re-Let website design, branding, text, photographs and original site content belong to Re-Let/Gifford Hanson Limited or are used with permission. You may view and print reasonable extracts for personal or internal business use, but you may not republish or commercially exploit site content without permission.

14. External services and links

The site may link to or load third-party services such as WhatsApp, hosted video or other websites. Re-Let does not control third-party services and their own terms and privacy policies apply when you use them.

15. Liability for website use

Re-Let aims to keep website information accurate and available but does not promise that the website will always be error-free or uninterrupted. To the extent permitted by law, Re-Let is not responsible for loss caused solely by reliance on general website content where a property-specific assessment or professional advice was reasonably required. Nothing in these terms excludes or limits liability where doing so would be unlawful.

16. Privacy and cookies

See the Privacy Policy and Cookie Policy for information about personal data, browser storage and optional technology.

17. Complaints

If you have a concern about the website or a Re-Let service, contact info@relet.co.uk or call 0115 661 2041 with the property/job reference where available. Re-Let will review the issue and seek to resolve it reasonably. Any statutory rights remain unaffected.

18. Changes to these terms

Re-Let may update these website terms when the service, website or legal requirements change. The version published here applies to use of the website from its stated update date; agreed jobs remain subject to the terms applicable to their contract.

19. Governing law

These website terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights a consumer has to bring proceedings elsewhere.